Privacy Policy

Remarkable Physiotherapy

At Remarkable Physiotherapy, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our advertisements on Meta platforms (including Facebook and Instagram), visit our website, or communicate with us.

1. Information We Collect

When you engage with our Meta ads or contact us, we may collect:

Personal Information

Full name

Email address

Phone number

Appointment request details

Any information you voluntarily provide through forms or messages

Usage Data

Ad interactions and clicks

Pages visited and time spent on our website

Device and browser information

Data collected through Meta Pixel or similar tracking technologies

2. How We Use Your Information

We may use your information to:

Respond to inquiries and appointment requests

Confirm and manage bookings

Send updates about services, promotions, and clinic announcements

Follow up regarding treatments or consultations

Improve our advertising performance and patient experience

Maintain website functionality and security

3. Mobile Information Sharing & SMS Communication

If you provide your mobile phone number through our forms, website, or advertisements, you consent to receive SMS communications from Remarkable Physiotherapy.

These messages may include:

Appointment confirmations and reminders

Follow-up communications

Clinic updates or limited promotional offers

SMS Opt-In Details:

By submitting your phone number through our forms, you are opting in to receive SMS messages from Remarkable Physiotherapy.

Message frequency may vary.

Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly.

Mobile Information Sharing Statement:
We do not sell, rent, or share your mobile number or SMS consent information with third parties or affiliates for marketing purposes. Your mobile information is used solely for communication directly related to Remarkable Physiotherapy services.

4. Data Sharing

We do not sell or rent your personal information.

Your data may be shared only with trusted third-party platforms such as Meta or Google for advertising analytics, remarketing, and performance tracking purposes. These platforms handle data in accordance with their own privacy policies.

We may also disclose information if required by law or regulatory authorities.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, or disclosure.

6. Your Rights

You have the right to:

Request access to your personal information

Request corrections to inaccurate information

Request deletion of your information (where applicable)

Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

We may use cookies and tracking tools (such as Meta Pixel) to measure ad performance and deliver relevant advertising content. You can manage cookie preferences through your browser settings or through Meta’s advertising settings.

8. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Remarkable Physiotherapy
📍 8 Shadlock St #1, Markham, ON L3S 3K9
📞 (289) 800-0441
📧 [email protected]